Faq Sections

It's my first time ordering, what should I do?

After clicking on a product, you enter the Product Sheet. Here you will find the "Add to Cart" button: by clicking on the button, the product is added to your virtual Shopping Cart. After having finished browsing the various categories of the online catalogue, you can go to your Shopping Cart, modify the quantity of products in the order, remove or add others and proceed with sending the order.

Why do I have to register?

By registering you will have several advantages.

• Permanent Cart. The Products you add to your cart during one visit will remain on subsequent visits until you decide to delete them.

• Order History. You can see all the purchases you have made, print a summary of the order and check its status.

• Address Book. You can add addresses that you can use to ship your purchases directly to someone you're gifting, or to an address other than yours.

Furthermore, if you are registered, when you return to purchase you will not have to re-enter all your data each time.

How do I return defective goods?

If you received your order and the package was damaged in transit, please contact us. Please retain all packaging (box, wrapping paper, etc.) for verification purposes.

We will most likely require damaged products to be sent back to us for inspection.

Once the order is placed, when will the package be shipped?

The day after placing the order. We do not ship on Sundays and public holidays.

Which shipping service do you use?

We use the PosteItaliane courier for small shipments (www.poste.it)
and the courier DHL (www.dhl.com) and GLS for larger shipments.

All our shipments offer package tracking
to see the progress of the shipment.

Not all shipping options may be available for a particular country.

Available shipping options depend on the total weight/price of your order and the location we will ship to.

We are not responsible for late delivery.

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What forms of payment are available?

The available forms of payment are as follows:

- Credit card

- PayPal

- Bank transfer

- Cash on delivery

What is the procedure for placing an order?

Select the products to purchase and click on the "Add to Cart" button. The products will be placed in the cart. To complete the order, click on buy and carry out the indicated procedure, confirming from time to time, up to the choice of payment method. At the end of the procedure, the system will send you a summary email of the order placed.

Can an order be deleted?

Simply contact us using the Contact Us form

How can I get a written receipt of my order?

Once the order has been sent, a confirmation page will be displayed. This page will serve as your receipt and we recommend that you print it directly from your computer. In any case, immediately after the purchase, you will receive a notification e-mail also containing the order number of the purchase made.

What is the "cart"?

The shopping cart is the virtual space where you insert the products while visiting the site. The shopping cart shows you the products you have decided to buy. including the subtotal of the costs, so that at any moment you can have a precise idea of the expenses you are making. You can add, modify or remove products from your cart at any time.

How can I see what's in my "cart"?

With our system you will always have clearly visible what you want to buy in the cart icon at the top right. By clicking on the cart icon, a detailed list of all the products that you have decided to purchase up to that moment will immediately appear.

How can I modify the contents of my "cart"?

The shopping cart has some buttons for changing the number of pieces for each product entered, for eliminating products that are no longer desired or for emptying it completely.

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